Return & Refund Policy
At PrintMyDrawings.com, we take pride in delivering high-quality architectural, engineering, and construction prints. We do not accept returns because each order is custom-printed to your specifications. However, we’re committed to ensuring every order meets your expectations.
NO RETURNS ON PRINT ORDERS
All blueprints, drawings, renderings, and construction documents are printed on demand. As such, we do not accept returns unless there was an error on our part.
CONDITIONAL RETURNS ON SUPPLIES
We do our best to ensure our supplies are of the best quality. If your order includes supplies or you have questions regarding supplies, please reach out to support via print@printmydrawings.com or live chat.
DAMAGED OR INCORRECT ORDERS
If you receive an order that is:
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Damaged during shipping
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Incorrect (wrong size, missing pages, misprints, etc.)
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Printed with noticeable defects not caused by the uploaded file
- Defective supplies
Please notify us within 48 hours of delivery by emailing print@printmydrawings.com with the following –
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Your Order Number
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Photos of the issue (damaged packaging, incorrect prints, etc.)
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A description of the problem
Resolution Options:
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We will reprint and ship the corrected order at no extra charge.
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In some cases, a partial or full refund may be offered at our discretion.
- For unopened supplies packages, we will offer a full refund.
CUSTOMER FILE RESPONSIBILITY
Customers are responsible for ensuring that:
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Uploaded files are correct, properly scaled, and final
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Fonts, line weights, and image resolution meet printing standards
We do not offer refunds or free reprints for issues arising from customer file errors such as:
- Incorrect page orientation
- Low resolution
- Design or formatting mistakes
ORDER CANCELLATIONS
Orders can only be canceled within 30 minutes of submission, provided printing has not yet started. Contact us immediately at print@printmydrawings.com or initiate a support live chat.
REFUND PROCESS
Approved refunds will be issued to the original payment method and may take 5–7 business days to reflect in your account.
SUPPORT
For any questions or refund inquiries, email us at print@printmydrawings.com or you can activate the live chat to get support.